Shipping policy

Shipping & Delivery

At Ayeza Active, we are committed to ensuring your order is processed and delivered as efficiently as possible while maintaining the highest standards of quality and accuracy.

Order Processing

All orders are processed within 3–5 business days after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that order processing times are separate from shipping and delivery times.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Estimated Delivery Times

After your order has been shipped, estimated delivery times are as follows:

East Coast: 3–5 business days
West Coast: 5–7 business days

All orders are shipped via USPS or a comparable shipping carrier selected at our discretion.

Peak Season & Promotional Periods

During periods of high demand, including major sales events, promotional campaigns, holidays, and new collection launches, order processing and delivery times may be extended. During these periods, customers should allow approximately 7–10 business days for their orders to be processed and delivered.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and shipment details. Please allow up to 48 hours for tracking information to become active within the carrier's system.

Shipping Delays

While we strive to meet all estimated delivery timelines, Ayeza Active is not responsible for delays caused by circumstances beyond our control, including but not limited to:

Carrier delays
Severe weather conditions
Customs inspections or clearance procedures
Incorrect or incomplete shipping information provided by the customer
Public holidays or unforeseen logistical disruptions

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Ayeza Active is not liable for orders delayed, lost, or delivered to an incorrect address due to inaccurate or incomplete information provided by the customer.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact our customer support team within 7 days of delivery so we can investigate the matter and assist you with an appropriate resolution.