Privacy policy

Last updated: 24/06/26

This Privacy Policy describes how Ayeza Active (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from ayezaactive.com (the “Site”).

Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

We may collect the following categories of personal information:

Contact details such as your name, billing address, shipping address, phone number, and email address.
Payment information such as credit card or debit card details, payment confirmation, and transaction information.
Account information such as your username, password, preferences, and settings.
Order information such as the products you view, add to your cart, purchase, return, exchange, or cancel.
Communications such as messages or inquiries you send to our customer support team.
Device information such as your IP address, browser type, device type, and network connection.
Usage information such as how you interact with our Site, pages visited, and actions taken.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, subscribe to emails, contact us, or otherwise interact with our Site.
Automatically through the Site using cookies, pixels, and similar technologies.
From service providers that help us operate our business, process payments, fulfill orders, or provide analytics and support services.
From third parties such as business partners or other platforms you may interact with.

How We Use Your Personal Information

We may use your personal information to:

Process and fulfill your orders;
Provide customer support and communicate with you;
Manage your account and preferences;
Arrange shipping and delivery;
Send order confirmations, updates, and tracking information;
Improve our Site, products, and services;
Send marketing and promotional communications, where permitted by law;
Detect and prevent fraud, abuse, or unauthorized activity;
Comply with legal obligations and enforce our policies and terms.

How We Share Personal Information

We may disclose your personal information to third parties in the following circumstances:

With service providers who perform services on our behalf, such as payment processing, shipping, analytics, customer support, cloud storage, and fulfillment.
With business and marketing partners to help us advertise and market our products.
When required by law or to respond to legal requests, subpoenas, or government inquiries.
With your consent or at your direction, such as when you request shipping or use integrated social features.
In connection with business transactions such as a merger, acquisition, or bankruptcy.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, improve your browsing experience, analyze site traffic, and personalize content and advertising. You can control cookies through your browser settings, but some features of the Site may not function properly if cookies are disabled.

Shopify

Our store is hosted on Shopify. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your personal information may be stored and processed through Shopify’s systems and infrastructure, including servers located in other countries. For more information about how Shopify uses personal information, please review Shopify’s privacy policy.

Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing them with any personal information.

Children’s Privacy

Our Site is not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your personal information;
Request a copy of your personal information;
Opt out of marketing communications;
Object to or restrict certain types of processing, where applicable.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we use appropriate safeguards to protect your personal information in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised “Last updated” date.